FAQ's

Physiotherapy is a profession that aims to help and empower people of all ages affected by injury, illness or disability with the goal of helping them obtain optimal level of health, function and performance. Our goal is to find the root causes of movement problems, not merely treat symptoms. We do not just accept clients with injury or pain, but also often see clients interested in improving their fitness levels, preventing injury, or enhancing their movement performance.

No, it is not required. We are required to share our findings with your family doctor, so results of your assessment will be sent to your Dr following your initial visit. We will also provide them with progress and discharge updates. We will contact your doctor if we require any test results or documentation. Your private insurance may require a doctor’s referral in order for your fees to be covered, so you should check your policy, or ask our reception staff, who are quite knowledgeable about most insurance providers.

Upon arrival at our clinic, we will gather any personal and insurance information required for correspondence and billing from you. You will then be taken to a treatment room to meet your physiotherapist who will take a detailed history of your problem, perform a full musculoskeletal assessment, discuss any findings and together with you, develop a treatment plan. A treatment will be included in the initial visit. Upon completion we expect payment and follow up visits will be scheduled. Expect your initial assessment to take from 60-90 mins depending on the nature of your injury/problem.

A typical follow up treatment includes a brief re-assessment by the physio, sometimes modalities (heat, ultrasound, electrical stimulators, etc), always some form of therapeutic movement and exercise, hands-on manual therapy techniques, education, motivation techniques and advice. Follow up treatments are very similar to the initial, but require less information gathering and are usually shorter in duration (normally 40-60 mins).

Following your assessment, the therapist will propose a treatment plan. If you have any funding concerns, please inform the therapist so that this can be taken into consideration.

We accept: Cash, Cheque, Interac, Visa, MasterCard